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How Upcare can help?

The COVID-19 Pandemic is very concerning for the users of Upcare and society at large. We have thought about how Upcare can help those in the community who are affected or at risk. After all, helping people in the community is what we do.

Services we can offer

Support Workers

To assist you with improving your daily living and access to the community

Running errands:

Items will be picked up and delivered and left at the front door

Social support over the phone:

A care worker can give you a call a few times a week to check in and make sure you aren’t feeling too isolated

Contact us

To book in a care or support worker please call us on 0417 559 003 fill and a member of the customer support team will get in touch ASAP

General Information

To reduce the spread of COVID-19 we need to continue to take steps to make sure the people who receive and deliver care and support from Upcare are safe.

We are following the Department of Health advice and are regularly updating the independent care and support workers as new information comes to light and supporting them to make the best decisions around delivering support.

Likewise, we are sharing this information with you so that you can make the best, and most informed decisions, around receiving care and support as this situation unfolds.


Advice, as of 16 March, is for all people entering Australia to self isolate for 14 days.

Further to this, people must self isolate if they have been overseas to the following countries in the last 14 days:

  • Mainland China
  • Iran
  • Italy
  • Republic of Korea

The Australian Government considers the following countries to be at moderate risk for COVID-19:

  • Cambodia
  • Indonesia
  • Japan
  • Singapore
  • Thailand

If you have recently travelled to these countries, monitor your health for 14 days after leaving that country. If you develop a fever or cough, seek medical advice urgently and isolate yourself.

If you are not feeling well:

Seek medical advice if necessary and continue to use best practice around coughing, sneezing and tissue use. If you are concerned they have COVID-19 they should go to one of the testing clinics.

Care and support services during self-isolation:

  • Direct contact care and support services cannot be delivered during your period of self isolation.
  • Non contact care and support services can be provided e.g. phone support.

If you are in self isolation you need to tell Upcare or your Upcare support worker immediately. If you are having issues getting hold of them please contact the Upcare team on 1800 953 800 and we will help get the message to your worker as a matter of urgency.

What if my care or support worker is sick or has been overseas?

We have been communicating with our workers as this situation unfolds and any worker who feels unwell or has travelled to the high risk countries will be in isolation and will not be delivering care and support. You may also wish to ask your worker the following questions:

  • Have they travelled to any of the restricted countries in the last 14 days?
  • Are they feeling unwell?

If they answer yes to any of these questions you should cancel services with them and make a plan around when they can resume.

We know this is an uncertain period of time. If you have any questions or concerns, please get in touch with our team. In the meantime, the best thing you can do for yourself is to keep your immunity strong, eat well and rest.

The Upcare Team