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Frequently Asked Questions

Upcare is a disability service provider. Upcare works to empower people with disabilities to make
decisions that enhance their well-being and help them lead meaningful lives. Upcare delivers a range of support services to support our clients’ in their daily living and lifestyle choices, as well as with
community events and their special interests. Upcare is also a registered National Disability Insurance Scheme (NDIS) provider.

Upcare offers a range of support services to help people with disabilities, including:

Therapy Supports
At Upcare we are privileged to have a diverse and highly qualified team with us to provide therapeutic supports to you so that you can achieve your goals!

Our comprehensive and talented team consists of;

Audiologists
Art Therapists
Counsellors
Dieticians
Music Therapists
Orthoptists
Occupational Therapists
Physiotherapists
Podiatrists
Psychologists
Rehabilitation Counsellors
Speech Pathologists
Social Workers

Household Tasks Support
We provide quality in home cleaning and garden maintenance services to assist you daily.

Exercise & Personal Trainer Support
Individually we will work with you to build and maintain a healthy mind and body Simply tell us what you’re interested in and we will provide our qualified exercise physiologist or personal trainer support for you to make it happen.
Our trainers can assist with improving your;
Health and fitness
Participating in fitness classes
Individual training to achieve your fitness goals
Learning to swim

Community Nursing Care Support
Our Registered Nurses provide quality nursing care for our clients across the Mornington Peninsula region.

To book a highly qualified support worker please send an email to support@myupcare.com.au or call us on 1800 953 800

Please call us directly on 1800 953 800 or send an email to support@myupcare.com.au to discuss your support requirements with our reception staff. We can also arrange to meet you face to face if you prefer. If you require the use of a translator – please let us know and we can arrange this.

Upcare fees correspond to the fee structure laid down in the guidelines of the National Disability Insurance Scheme (NDIS). These fees are updated regularly, and an establishment fee may be charged to new NDIS customers. Further information on the NDIS fee structure can be found at www.ndis.gov.au. Upcare understands that many community members are not entitled to state-funded services or will need more support than their funding can provide. Therefore, we also offer services to private paying customers.

Upwork does not oversee funds remaining in a participants NDIS package. It is advisable that you keep a regular check on the balance to ensure you have funds to cover continuing services.
Invoices and claims are processed weekly.
Please note – services cancelled with less than 24 hours’ notice are still invoiced.