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Privacy Policy

Privacy Policy
We know that you value your privacy, and at Upcare we are committed to protecting your privacy rights in accordance with all applicable state, federal and international laws and regulations.

Use of Your Email Address
We will store your email address if you send us a message or share it with Upcare for the purpose of providing you with notifications and updates. If you do not want us to record your email address, please use regular postal mail when communicating with us (see address below).
Be assured that in accordance with privacy regulations, your email address will only be used for the purpose for which it was provided. For example, if you gave your email address to Upcare so that we can respond electronically to a question or concern, we will only use that address to provide you with a reply. We will never add your email address to any mailing list without your explicit written consent.

Social Media Advertising
In order to help as many people as possible receive the care they require, Upcare engages in advertising on social media sites like Facebook and Instagram. Because you have visited our website, you may start to see advertising for Upcare on some of your social media platforms.
Please be assured that Upcare does not hold, store or disseminate any information about your social media usage or sites. If you don’t want to see these banners or ads (or those of any other business or service) you need to change the privacy settings within your Facebook or Instagram account.

Use of Cookies
Whenever you access a website, tiny files are downloaded onto your computer that collect and hold small amounts of data. These files are called “cookies” and are designed to give you a better online experience. They don’t identify individual users, but rather are able to detect specific computers.
Cookies keep track of your preferences and remember certain pieces of information. This can mean, for example, that you don’t have to keep filling out the same information when you’re on our website. You can disable cookies by adjusting the user settings on your computer. If you decide to do so, however, you may lose certain functions and features of our website.

Personal Information
No information that could disclose the identity of our users is stored within the cookies used by the Upcare website. We do not, and will not, make any attempt to identify the people who use our website unless compelled to do so by law. In the event of a legal investigation, a duly authorized law enforcement agency may produce a warrant that allows them to inspect the log files belonging to an internet provider. Absent this highly unusual occurrence, Upcare has no information on the people who browse our website and choose to remain anonymous.

Information Stored Within Our System
As with almost all other commercial websites, the following information is logged when a user visits www.up-care.com.au. It is used strictly and solely for the purpose of statistical analysis and to identify and fix any problems with our website:
• Your server address
• Your top-level domain name
• The date and time you accessed our site
• The pages you read and any information you downloaded
• The previous site you visited
• The type of browser you used

External Links
Throughout our website, you may find links to third-party sites. They are included solely for your convenience, reference and ease of access. Upcare’s Privacy Policy does not extend to the use of any third-party sites and we advise that you check the level of data protection offered by other sites before accessing their webpages or using their services.

Website Security
At Upcare, we do everything in our power to both protect our website and online tools from unauthorized access and ensure they are free of cyber-threats like worms and viruses.
We cannot, and do not, warrant or guarantee that files you download from our website will be free of disabling or noxious threats, malware and defects. We explicitly cannot, and do not, accept any liability for any damage to a user’s computer, software or data that relates to the accessing or use of our website.
We urge our users to exercise vigilance when accessing the World Wide Web and ensure adequate security measures are in place to protect your computer and data. If you have any misgivings whatsoever about sending us information by email or through a website portal, please use the postal address below for hard-copy.

Site Security
In order to protect the safety and wellbeing of both our staff and clients, Upcare may use closed-circuit security cameras at its location. Please note that if you are visiting an Upcare office or facility, your image and/or voice may be recorded.

Questions or Concerns
Should you have any questions regarding the Upcare Privacy Policy (this document) or require further information, please contact us by email, post or telephone.

Phone 1 800 953 800
Email hello@up-care.com.au
Post Upcare Pty Ltd
PO Box 218
Mornington Vic 3931

Medical Records
Safeguarding our clients’ medical records is a high priority at Upcare. All information provided to us by our clients, health care professionals and other stakeholders is treated with absolute confidentiality. We take extensive measures to protect sensitive data and are happy to answer any questions you may have regarding our digital security methods.