Essential Disability Support Resources
Resources
National Disability Insurance Agency
The National Disability Insurance Agency (NDIA)
The National Insurance Agency for Disability (NDIA) is an independent statutory body. Their role is to implement the National Disability Insurance Scheme (NDIS), which will help hundreds of thousands of Australians living with significant and permanent disabilities and their families and caregivers to live a better life.
Visit the NDIA website here www.ndis.gov.au
Disability & Family Support VIC
Department of Families, Fairness and Housing (DFFH)
The DHHS helps create a more inclusive Victoria where people with disability get the opportunities they deserve – while helping families, carers and organisations to transition to the National Disability Insurance Scheme (NDIS).
Visit the DHHS website here www.dhhs.vic.gov.au
Disability Rights Across Australia
Disability Advocacy Network Australia (DANA)
DANA is a nationwide network of organisations that provide individual
advocacy, systemic advocacy, self advocacy, citizen advocacy, legal advocacy or family advocacy.
For a detailed list of Victorian Advocacy Organisations, head to https://dana.org.au/
Client Incident Reporting System
Client Incident Management System
Immediately contact UpCare if an incident happens with a client. If the incident is serious, call 000 first.
You must complete an online form within 48 hours of the incident occurring. Our Operations Manager will then provide you further information.
The form and further information can be found at www.cims.vic.gov.au
Inclusive Communication Support
Interpreters
If clients require an Interpreter or Auslan assistance, we can facilitate this.
More information is available on the National Accreditation Authority for Translators and Interpreters website here www.naati.com.au
Navigate NDIS with a Local Area Coordinator
Local Care Coordinators (LAC’s)
The Local Area Coordinator (LAC) is responsible for helping people navigate through NDIS. They can help people with disabilities plan and coordinate to maximise the choice and control of their services. This includes helping disabled people navigate mainstream services and enhancing their ability to play an active role in their community.
You can find a complete list of office locations by visiting their website www.ndis.bsl.org.au
UpCare NDIS Conduct Guidelines for Support Workers
NDIS Code Of Conduct For Support Workers
This code of conduct applies to all parties who are connected through UpCare for the purpose of providing care and support to participants of the NDIS. It outlines the behaviour and conduct expected of all parties.
Report Disability Service Concerns
Disability Services Commissioner
The Disability Services Commissioner (DSC) is an independent supervisory body that resolves complaints and promotes the right of persons with disabilities to be free of abuse.
Visit their website here www.odsc.vic.gov.au
